The staff and owners are well aware that this poor old hotel is in need of major renovations at the least soft renovations for the rooms/hallways/lobby. The guests that have given any positive feedback either have significantly lower standards than myself or Harrahs has beautifully renovated rooms with outstanding customer service hidden from a large percentage of the guests. I’m actually surprised that this hotel has paying guests. Hilton Tulum Riviera Maya All-Inclusive Resort.
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